Privacy Policy

Last updated: 4 August 2026

Who we are

Lilburne.Ai ("we", "us") provides AI and marketing services to small businesses in the West Midlands. We are the data controller for personal data submitted through this website. You can contact us at raq@lilburne.ai.

What we collect

When you submit the contact form we collect the name, email address, phone number, business name and message you provide, along with the page you submitted from and the country your request originated in. We do not collect special category data, and we do not ask for payment details through this website.

Why we use it, and our lawful basis

We use your details solely to respond to your enquiry and, where you have asked us to, to arrange a strategy meeting. Our lawful basis is legitimate interests: responding to someone who has asked us to get in touch. We do not sell your data, and we do not use it for advertising.

Who we share it with

Your enquiry is delivered to us by email through Resend, and this website is served by Cloudflare, who process technical data such as IP address and country in order to deliver and secure the site. Both act as processors on our behalf. We do not share your details with anyone else without your consent.

How long we keep it

Enquiry details are retained for 24 months and then deleted, unless you become a client and we need them to provide our services.

Your rights

Under UK GDPR you can ask us for a copy of your data, ask us to correct or delete it, or object to how we use it. Email raq@lilburne.ai and we will respond within one month. If you are not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

We measure a small number of anonymous events, such as a contact form being submitted, in order to understand which pages are useful. These measurements are not tied to an identifiable person and are not used for advertising.